1. Introduction and company information
This Privacy Policy explains how Discover Canada Tours collects, uses, discloses, stores, and protects personal information in connection with its website, services, and business operations. This policy applies to visitors to our website at pugexzyt.site, customers, prospective customers, and other individuals who interact with us.
Discover Canada Tours is a travel business operating in Canada and is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.
Operator / Data Controller: Discover Canada Tours
Address: 636 Hornby Street, Vancouver, BC V6C 2G2, Canada
Email: [email protected]
Phone: +1 604-689-8128
2. Data collection and processing
We may collect personal information directly from you, automatically through our website, or from third parties where permitted by law. The types of personal information we may collect include:
- Identification information, such as your name, date of birth, and gender where relevant to travel bookings
- Contact information, such as email address, phone number, billing address, and mailing address
- Booking and travel information, such as trip preferences, destinations, travel dates, passenger details, special requests, and accommodation preferences
- Payment and transaction information, such as payment method, billing details, and purchase history
- Communications, such as emails, call records, inquiries, feedback, and customer service correspondence
- Technical and usage data, such as IP address, browser type, device identifiers, pages visited, and site interaction data
- Information required for travel arrangements, such as passport details, nationality, emergency contacts, or accessibility requirements, where necessary and lawful
We collect only the personal information reasonably necessary for the purposes identified in this Privacy Policy or as otherwise permitted or required by law.
3. Purpose of data processing
Discover Canada Tours processes personal information for the following purposes:
- To provide travel services, process bookings, and manage reservations
- To communicate with you regarding inquiries, confirmations, itinerary changes, and customer support
- To process payments, issue invoices, and manage refunds or cancellations
- To coordinate travel-related services with third-party suppliers, such as transportation providers, hotels, guides, or activity operators
- To personalize and improve our services, website, and customer experience
- To comply with legal, regulatory, tax, accounting, and record-keeping obligations
- To prevent fraud, misuse, unauthorized access, and security incidents
- To send marketing communications where permitted by law and, where required, with your consent
- To manage disputes, enforce agreements, and protect our legal rights
4. Legal basis for processing
We process personal information in accordance with Canadian privacy law principles, including consent, reasonable purposes, and legal obligations. Depending on the circumstances, our processing may be based on one or more of the following grounds:
- Consent: where you have given clear consent for a specific purpose, such as receiving marketing messages or providing sensitive travel information
- Contractual necessity: where processing is required to enter into or perform a travel booking, service agreement, or related transaction
- Legal obligation: where processing is required to comply with applicable laws, regulations, tax rules, court orders, or lawful requests from authorities
- Legitimate and reasonable purposes: where processing is necessary for operational, security, fraud-prevention, or service-improvement purposes and is not overridden by your privacy interests
Where consent is the basis for processing, you may withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data sharing and third parties
We may disclose personal information to third parties only as necessary to provide our services, comply with legal requirements, or protect our rights. These third parties may include:
- Payment processors and financial institutions
- Travel service providers such as airlines, hotels, tour operators, transportation companies, and activity suppliers
- Website hosting, analytics, email, and IT service providers
- Professional advisors, including legal, accounting, and insurance advisors
- Government authorities, regulators, law enforcement, or other parties where required or permitted by law
We require third-party service providers to protect personal information and use it only for authorized purposes. However, when you book travel services, certain information must necessarily be shared with travel partners to fulfill your reservation.
6. Data transfer to third countries
Some of our service providers or travel partners may be located outside Canada, including in other provinces, the United States, or other countries. As a result, your personal information may be processed or stored in jurisdictions outside Canada and may be subject to the laws of those jurisdictions.
Where information is transferred outside Canada, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information. These safeguards may include contractual protections, security measures, and due diligence regarding the recipient’s privacy practices.
7. Storage duration
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on the type of information and the purpose for which it was collected. For example:
- Booking and transaction records may be retained for legal, accounting, tax, and audit purposes
- Customer communications may be retained to respond to inquiries, resolve disputes, and maintain service history
- Marketing preferences may be retained until you unsubscribe or withdraw consent
- Security logs and technical data may be retained for a limited period for fraud prevention, diagnostics, and security monitoring
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our retention practices.
8. User rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: request access to the personal information we hold about you
- Rectification: request correction of inaccurate or incomplete personal information
- Erasure: request deletion of your personal information, where legally permitted
- Restriction: request that we restrict certain processing in appropriate circumstances
- Data portability: request a copy of certain personal information in a structured and commonly used format, where applicable
- Objection: object to certain processing activities, including some direct marketing or processing based on legitimate interests, where applicable
To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before responding to your request. In some cases, rights may be limited by law, contractual obligations, or legitimate business requirements.
9. Withdrawal of consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us or using available unsubscribe tools for marketing communications.
Please note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. In some cases, we may still be required or permitted to retain or use certain information for legal, contractual, or operational purposes.
10. Right to complain
If you have concerns about our privacy practices, we encourage you to contact us first so we can try to resolve the issue promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or with the applicable provincial privacy regulator, depending on the circumstances and your location.
Before escalating a complaint to a regulator, we encourage you to contact us so we can address your concerns directly.
11. Data security
Discover Canada Tours uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. These measures may include:
- Access controls and role-based permissions
- Secure storage and encryption where appropriate
- Monitoring and logging of certain systems
- Staff confidentiality obligations and privacy awareness practices
- Procedures for reviewing and responding to potential security incidents
No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact information
If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
Discover Canada Tours
636 Hornby Street, Vancouver, BC V6C 2G2, Canada
Email: [email protected]
Phone: +1 604-689-8128
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. Any revised version will be posted on our website at pugexzyt.site with an updated effective date where appropriate.
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted means you acknowledge the updated policy, subject to applicable law.
Effective date: October 14, 2026